Vulnerable Customers and Social Aspects of Pricing


The programme will allow for the dissemination of hands-on experiences of applied regulatory practices in the treatment of vulnerable customers. In particular, the programme will address social aspects of tariffication in light of the energy sector and tariff reforms progressing in the Inogate Partner Countries. As a result of the workshop, regulatory and ministry participants will understand the specific needs of vulnerable and low-income customers and their affordability constraints. The programme shall make it possible for the participants to learn about energy price affordability issues from the following viewpoints: legal framework, eligibility and evaluation criteria, tariff based vs. non-tariff based solutions and consumer education processes.

The programme will include a variety of formal presentations, case study presentations and discussions.


The workshop will involve Partner Countries of the INOGATE Programme and a variety of energy industry stakeholders: practicing energy regulators and ministry representatives involved in vulnerable customers issues, representatives of relevant NGOs, utility and consumer representatives. Each Partner Country will be invited to delegate 3 representatives.

Key Data

Parent project

Capacity building for sustainable energy regulation in Eastern Europe and Central Asia


Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan

Thematic Areas

Energy policy, Energy tariffs

Activity Types

Seminars & Workshops, Event

Implementation period

23 - 24 June 2011


Tbilisi (Georgia)